Privacy policy

3. How Manta uses personal data

We use your personal data for the following purposes:

Provide the functionality of the requested products and services and customer service:

1. Provide the functionality, products, technologies and services you request and to provide other services related to your order, such as product delivery, recommendations and maintenance.

• Creating, managing and allowing access to your account, for services/products where you register an account.

• Complete and record your transactions.

• Ship and items and hardware that you order (including items and hardware that you order through our distributors).

• Actively providing tailored reports and/or recommendations, tips derived from the data that you have provided to Manta that are specifically relevant to you in respect of your business activities to improve your productivity, quality and profitability.

• Provide you with an offer following receipt of request for quote through a distributor in cases of Requests for Quote.

• Send you administrative information, such as changes to our terms and policies.

• Respond to your inquiries and requests, for example when you send us questions or suggestions.

2. Product and Customer Support:

• to provide you with support, including to deliver upgrades and product improvement program communications, and for diagnostics and repairs, product safety and recalls.

• to provide you with other technical assistance, such as installation, maintenance, and breakdown assistance.  

3. Supplier relationship management:

• Contract management, such as managing all interactions and transactions with third parties that supply good and/or services to us in order to maximize the value of such interactions and transactions.

• Performance management, such as performance review setup.

• Risk management, such as strategies to respond to supply chain disruptions.

• Data management such as validating supplier requests; and

• To build better relationships and communicate better with suppliers and outside organisations in order to make the business run smoothly and more cost effectively.

4. Marketing and communications and offering tailored services:  

• Provide you with communications, information and direct marketing of Manta’s products, technologies and services, including for creating a profile that we use to provide you with targeted marketing offers, personalized offerings, newsletters, product information, company magazines, catalogues, announcements or event invitations etc. that we believe may be of interest to you.

• Provide you with tailored advice and tips.

• Depending on your choices, we send such marketing through social media channels, email and/or SMS. Such marketing may for example consist of commercial advice, newsletters, surveys, campaigns, invitations and information about diverse arrangements, events at fairs, meetings, trainings or webinars.

• We also sometimes use your personal data to administer and manage surveys, polls, and other promotional events and to allow our customers to participate in polls and surveys, so that we can improve our service offerings.

• We also process personal data for pursuing our legitimate interest in providing our customers with tailored marketing by using information about relating to the customer’s purchase history, preferences, behaviour and other related information, in order to better understand their challenges and needs.

• We further do segmentation and use personal data for analytics in order to improve and offer relevant products, communication and services and for increasing our agronomic knowledge. We also use segmentation and profiling to determine if leads are interested in a specific products or communication from us.

• Share information with other marketers if you want them to send you marketing, depending on your choices.

• Enable the posting of comments and testimonies from you on our websites, social media and mobile applications.

• When required by applicable law, we obtain your consent to such marketing and to surveys that have marketing as purpose. You may at any time reserve yourself from marketing via electronic communication by following instructions in those messages or by contacting us at marketing@mantamarine.com

5. Providing you with promotional opportunities and facilitate social sharing.

• Allow you to participate in promotions.

• Facilitate social sharing functionality if you choose to do so. Additional rules may apply to such promotions or social sharing. Please make sure to read those rules.

6. Recruitment:

• For recruiting new Manta employees, if you have applied for a job.  

• We use the information you include in your job application for determining your eligibility for the job that you apply for by assessing whether you are the ideal candidate for the position in question.

7. Manage our everyday business needs and conduct business reporting:

• Analyse our customers’ use of our products and services in order to prepare aggregated trend reports.

• Managing our websites and services, contract management, analytics and fraud prevention.

• Business intelligence, such as compiling general market insights.

• Product improvement, to develop new products, or enhance our current products.

• Governance and audit, for example by implementing internal audits, business analysis, controls and reporting (for example, whistleblowing procedures).

• Business transactions, including a reorganization, merger, sale, joint venture, assignment, transfer or other disposition. For example, in a case of a merger with or acquisition by another company, we may be required to disclose personal data to that company.

• Protect Manta assets, for example for health and safety reasons, or to manage access rights and security (to prevent fraud, cyberattacks and identity theft).

• Comply with legal obligations, for example we need to retain invoices for accounting purposes or disclose some data to comply with requests from public authorities.

4. What is the legal basis on which Manta relies to process your data?

1. Contract

In the cases when we enter into a contract with you regarding sale, purchase or delivery of products or services, our legal basis for the processing is that it is necessary for fulfilling an agreement with you, or for taking measures on your request prior to enter into a contract.

This legal basis applies to all processing that is necessary for the administration and performance of such contract, and any processing necessary to enter such a contract. This may for example include customer service, customer relationship management and billing purposes, and other processing necessary for providing the requested functionality, products and services.

Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory. If such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.

2. Legal obligation

In some instances, we process your personal data because we are required to do this by law (for example to comply with accounting and bookkeeping obligations).

3. Legitimate interests

We also process your data when it is in our legitimate interests to do this and when these interests are not overridden by your rights to data protection. Such interests are typically to improve our products, technologies and services in order to increase customer satisfaction and to tailor our services to your particular preferences and needs.  

We also process your data on the basis of our legitimate interests in processing your request when you fill out one of our digital or physical forms and for enabling our customers to apply with applicable legal obligations. We further process personal data about our customers when necessary to pursue our legitimate interest in fulfilling our contract with our distributors by delivering the products and services requested by the customer.

Sometimes (for example when we do profiling) our legal basis for the processing is that it is necessary for purposes relating to our legitimate interest in marketing and in creating a profile about our customers for tailoring our offers and services to their needs, as long as this interest is not overridden by the customer’s rights that require protection of personal data.

When we have an existing customer relationship with our customers, we sometimes send out digital marketing about products and/or services corresponding to the ones that the existing customer relationship is based on and rely on our legitimate interest in doing so. Before doing so, we provide you with the possibility of opting out of such digital marketing.

For segmentation and analytics, we rely on our legitimate interest in improving our products and services and in offering relevant products, communication and services to our customers/leads and in increasing our knowledge, as a legal basis.  

Where we receive personal data from our commercial partners or distributors, for example through Request for Quote, our legal basis for processing such data is that it is necessary to pursue our legitimate interest in meeting your request or fulfilling the contract entered into with you or between us and such partners.

We also rely on legitimate interests as a legal basis when accomplishing some of our business purposes, such as business intelligence, product improvement, governance and audits, business transactions and protecting Manta assets.

Note that you have a right to object to processing that relies on legitimate interests as a legal basis and also to processing that has direct marketing as a purpose, as further explained in section 8 below.

4. Consent

On some occasions, we process your data with your consent (for example, when visiting the Site or you wish to receive newsletters or other marketing material from us). In such cases, you are free to withdraw your consent at any time by following the unsubscribe instructions set out in the marketing message you receive.  

Withdrawal of consent does not affect the lawfulness of the processing that has taken place on the basis of a consent prior to the withdrawal.

5. Why personal data is disclosed by Manta

We do not sell your personal data to marketing companies outside of Manta.  

We will only share your personal data as follows:

1. Service providers to facilitate services they provide to us

• For purposes indicated in this Privacy Notice and in the relevant data processing agreement.

• These services include for example hosting data, processing payments, delivering shipments, email delivery, distribution, customer support and technical assistance, web analytics, IT performance monitoring, customer relationship management, evaluating, running an optimizing user experience or our growth campaigns, polls and surveys, legal compliance, as well as to secure our business operations, such as identifying and resolving malfunctions.  

2. Public authorities or governments where disclosure is appropriate

• To address a dispute with a third party.

• Where we respond to enforceable law enforcement or governmental requests and orders.

• When required by law, regulation or legal process.

4. Partners and commercial relationships to accomplish our business with them

• In connection with collaboration initiatives and contracts entered into with such parties, for example as part of the sale and distribution process.

• In connection with a sale or business transaction with prospective buyers or sellers. We have a legitimate interest in disclosing or transferring our personal data to a third party in the event of a business transaction.

• To permit them to send you marketing communications, if you want them to send you marketing, in accordance with your choices.

5. Third parties with whom you share personal data through our websites or mobile applications

• Some of our websites services enable you to grant access to or share your personal data with other individuals or organizations in relation to the websites or mobile applications, for example to advisors to assist you in decision-making, consultants, distributors, machinery manufacturers and social media.

• If you share content from one of our websites on your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.

• We also share your personal data to comply with applicable law and regulations, to enforce our (and our representatives’ and group’s) rights, terms and conditions, privacy, safety and property.

6. Cookies and similar technologies

We use cookies on our websites. A cookie is a small text file that is stored on your computer when you visit our websites. Cookies help us identify your computer so that we can tailor your user experience.

They also help us observe how our visitors use our web pages, and they enable us to design more usable pages and useful content.  

We use first-party cookies, third-party cookies and third-party requests. First-party cookies are cookies set by us and can only be read by our site. By default, first-party cookies are allowed in every web browser. If you disable first-party cookies, a web site cannot keep track of your activity as you move from page to page. We use these types of first-party cookies: session, http only, secure and persistent.

Third-party cookies are set by third parties, mainly advertising networks. These cookies get re-read during a visit on other sites if they do business with these companies as well. For example, we may use cookies for advertising functionality from Facebook.

Third-party requests are made from a user to an external service. Even though these requests don’t set any cookies, they can still transfer information to third parties. For example, Google Analytics – a common tool for website analysis – which works through third-party requests.

You may manage cookies in the settings by changing your cooking settings on our websites or making changes to your browser of your web browser. Note that blocking cookies might stop our website from functioning properly.

The cookie list can be found on the cookie banner on our website or through the cookie icon on our website.

We furthermore partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/Services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information from site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

7. Your choices

We give you choices about how we communicate with you.

Email communications: You can stop receiving promotional email communications from Manta by following the opt-out instructions provided in such messages.

Please note that we will honour your request to stop receiving promotional electronic communications from Manta. However, we may continue to send you service-related communications such as emails confirming purchases through our websites. And we may keep information for record keeping, such as to ensure we fulfil the consumer requests and to send particular types of messages.

Note that you can manage how your mobile device can share location information with Manta, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to the instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

8. Your rights

To the extent provided by applicable law, you may be entitled to request:

(a) Right of access

To obtain confirmation from us as to whether we hold personal data about you, access such data and other information in regard to such data.

To obtain a copy of your personal data.

(b) Right of rectification

The modification of personal data if they are incorrect or incomplete.

(c) Right to deletion

The deletion of personal data under certain instances, for example where you consented to their use and have since withdrawn your consent, or where they are illegally used.

(d) Right to restriction

The limitation of the use of personal data under certain circumstances.

(e) Right to portability

The receipt of the personal data which you provided to Manta, in a structured, commonly used and machine-readable format.

Transmitting such personal data, or having them transmitted where technically feasible, to another company responsible for their use, under certain circumstances.

(f) Right to object or opt-out

To object to the use of your personal data under certain circumstances, including in relation to direct marketing and where your personal data are used based on a legitimate interest of Manta.

You also have the right to opt-out from any direct marketing and can do so by clicking on the “unsubscribe” button in the messages you receive.

(g) Right to withdraw consent

To withdraw your consent at any time if the use of your personal data is based on consent. Note that withdrawing your consent will not make the use of your data before your withdrawal unlawful.

If you would like to exercise your rights, do not hesitate to contact us at marketing@mantamarine.com. Please note that the rights above may be restricted in line with applicable law.

You may also file a complaint with a data protection authority for your country, or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available on the European Commission website. The responsible supervisory authority for Manta Marine Technologies is the Norwegian Data Protection Authority, Datatilsynet in Norway

9. How we retain your data

We retain your personal data for as long as needed or permitted in light of the purpose(s) for which they were obtained and consistent with applicable law. The criteria used to determine our retention periods include:

(a) The length of time we have an on-going relationship with you and provide the requested products/services to you (for example, for as long as you have an account with us or keep using the services/mobile applications), or to enable you to conduct your activities and meet your retention requirements. For example, as a rule of thumb regarding customer personal data, we seek to re-asses the need to retain your data couple years after you cease to be a registered customer (for example, to allow us to answer complaints or inquiries that may still arise). However, there are also other factors that may influence that period as set out below.

(b) Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).

(c) Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

10. Information security

Manta is concerned about your privacy and are committed to keeping personal data secure. We have implemented appropriate technical, physical and organizational measures to protect your personal data from loss, misuse or alteration. We limit access to personal data to those who have a business need.

11. Transfer of personal data to other countries

Transfer of personal data to a third country outside of the EEA that does not provide adequate protection will only take place if appropriate safeguards are provided, e.g., by Binding Corporate Rules, entering into EU Standard Contractual Clauses.

When disclosing information to other parties as described in Section 5, we sometimes need to transfer personal data to a country outside the European Economic Area (EEA), in order to be able to fulfil one of the purposes set out in Section 5. As an example, we may use a sub-processor established in the US when you fill out an online form, in order to meet your request. Such transfer will only take place provided that appropriate safeguards are adduced, as described above.

If you have any questions relating to this or want to obtain a copy of the safeguards that we adduce in cases of transfers, please contact us at the contact point provided below.

Manta may transfer aggregated data to third parties (domestic and/or foreign) for the purposes of:

1. improving or developing the Site or any equipment related to specific services and  

2. for the proper functioning of the Site and of the equipment.

12. Privacy Policies of third parties

This Privacy Notice only addresses the collection, use and disclosure of personal data by Manta. Other websites that may be accessible through this website have their own privacy policies and practices. Our independent dealers, suppliers, and business partners have their own privacy policies and practices. We encourage you to familiarize yourself with the privacy policies provided by all third parties prior to providing them with information or taking advantage of an offer or promotion. Although we try to link only to sites that share our high standards and respect for privacy, we are not in any way responsible for the content, or the privacy practices employed by other sites.

13. Changes and amendments to this Notice

We will notify you through e-mail or in another clear way if we make and fundamental changes to this Privacy Statement or changes that may be relevant for and affect your rights, prior to making such changes. Any such change will be published in this Privacy Notice.  

If you do not want to continue your use of the Site following the said changes, you must discontinue your use of the Site and request Manta to close your account by contacting us at marketing@mantamarine.com or through the relevant portal, where applicable.

14. Jurisdiction and applicable law

This Privacy Notice shall, save for mandatory local law, be governed by and construed in accordance with the laws of Norway and be subject to the non-exclusive jurisdiction of the courts of Norway.

15. How to contact us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Notice. You can reach us online at marketing@mantamarine.com. You can reach us via mail directed to:

Marketing Department

Manta Marine Technologies

Drammensveien 134

0277 Oslo

Norway

If you have unresolved concerns, you also have the right to complain to the supervisory authority competent to resolve such concerns according to applicable law or the public version of Manta’s Data Privacy Directive for Customer, Supplier and Business Partner Data.

Effective date: 07/10/2024 Last updated: 07/10/2024